Delivery Information

UK Delivery

Our UK delivery charge is £4.95.  Most orders are dispatched using Royal Mail tracked 48 service.  Larger items or heavier parcels will be sent by one of our designated couriers and will be fully tracked. 

Delivery to Ireland

Orders will be dispatched using Royal Mail or one of our designated couriers.  Unfortunately we are currently unable to offer a fully tracked service to R.O.I.

 

Dispatch Times

We guarantee to dispatch all orders within 24 hours of purchase Monday - Friday and next working day after a Bank holiday.   Many orders are dispatched same day.  Orders placed after 11 am on Fridays will be dispatched on Monday morning.   

Where possible please use a delivery address where someone will be available to sign for the parcel if a signature is required.  If more convenient you can amend the delivery address during checkout to an alternative address, ie work place.  There is an order notes box during the checkout process where you may leave details of a ‘Safeplace’ if you know you are not going to be home for delivery.  Please ensure the ‘Safeplace’ is safe, secure and had adequate protection from the elements.  Please do be aware that we are unable to accept any responsibility for loss or damage to items that have been requested to be left in a ‘Safeplace’.

Standard deliveries usually arrive within 2-3 working days.  Courier delivered items may take a little longer.  Please allow 10 working days for standard delivery.  If the order has not been received after this time please get in touch and we will endeavour to track your parcel.  Please be aware that additional delays are common at peak trading times such as Christmas and we would encourage you to allow a little longer for delivery at these times. 

Delivery Enquiries

In order for us to help resolve delivery queries quickly and effectively please forward details of the issue along with your name and order confirmation number. In the event of a missing parcel it is often worth checking first with your neighbours and local sorting office in case the parcel is being held for you.

If you have any further questions please get in touch at info@maggykay.com